Customer Service Practitioner (L2) Apprenticeship Standard

All businesses, whether office-based or retail-based, can benefit from effective customer service and Customer Services Apprenticeships offers knowledge, skills and behaviours needed to equip employees of all levels to provide excellent customer service. Customer Service Practitioner Standards focuses on giving learners the understanding and knowledge of the principles of excellent customer service, it also focusses on the practical skills and behaviours needed to be effective in customer service.
It is aimed at those currently working in or about to start work in a job role that provides customer service.

End-Point Assessment (EPA) is made up of a number of assessment elements which an Apprentice must pass in order to successfully complete their Apprenticeship. The EPA may include:

• Observation
• Showcase portfolio of work and professional discussion

As with all our programmes, this Apprenticeship includes tutorial sessions and individual reviews, giving you one to one time with your personal assessor.

English and maths GCSEs at a minimum of grade 3 (D) or equivalent.

Remember, an apprenticeship is a job so the hiring employer may have additional criteria that will have to be met alongside CRC’s entry criteria. In addition to the entry qualifications listed, the offer of a place on the course is subject to the outcomes of initial assessment, which will be taken at the College as part of the admissions process. Please note that entry criteria may vary quite significantly between courses at the same level. This is to take account of the specific skills needed for success on particular courses, the length of the course and the requirements for progression to the next level. Entry criteria are given as a guide, and the exact requirements in order to obtain a place on a particular course will be confirmed following attendance at a Welcome Event/Interview.

Suitable for a wide variety of job roles, including sales assistants, receptionists, call centre operators, customer service assistants, administration support assistants. On completion you may be able to progress onto an Advanced Level Apprenticeship in Customer Service.

To start an apprenticeship, you will need to secure a suitable apprenticeship job with an employer:

Find the apprenticeship programme that you are interested in and express an interest in it by completing an application on MyChoice@16 and you will be signed up to our job alerts to keep you up-to-date with all the latest apprenticeship job vacancies.

You can also search the latest apprenticeship vacancies on the listing on our website and apply for a job.

Once you have secured an apprenticeship job with an employer you will then be enrolled on the programme with the College.

It is recommended that you also apply for a full-time course as a back up just in case you are not able to source a suitable job in time for September.